u seems to be doing mistakes after mistakes,
- clan hall/castle/heroes reset = minus DEX players
- keeping server offline for so long = minus DEX players
- not having a back up again = minus DEX players
in a conclusion, you just drove away most of DEX community, and because of what? because of few players that will move from another server...
ps: it doesn't really bother me what you did, but mostly the way u did it. Once more you showed us u don't really care about players and u don't take things seriously. You could have done things the normal way, like making backups on both servers, test the merging script while keeping the servers online. Once that would be done, shut down servers, make backups, merge databases, restore servers. Simple no?